Returns & Refunds Policy
Made-to-Order Products
All Floral Tiles products are made to order. Each tile is produced specifically for your order. Once production has commenced, returns and cancellations cannot be accepted.
No Change-of-Mind Returns
We do not accept returns for:
- Change of mind
- Incorrect selection of design, size, or finish
- Orders placed in error
We strongly recommend ordering a sample tile before placing a full order.
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or does not match what you ordered, contact us within 48 hours of delivery with:
- Your order number
- Photos of the issue
We will arrange a replacement or suitable resolution at no additional cost.
Colour & Finish Variations
Due to the nature of ceramic printing and screen differences, slight colour variations and differences in finish appearance under different lighting are inherent to the process. These are not considered faults.
Production & Order Accuracy
Every order is produced exactly as received. Customers are responsible for:
- Checking measurements
- Confirming design and specifications
- Ensuring suitability before ordering
Cancellations
Once production has commenced, cancellations cannot be accepted. If you need to make changes, please contact us as soon as possible after placing your order. We will assist where we can, but changes cannot be guaranteed.
Contact Us
For any enquiries or issues, email us at: [email protected]
We aim to respond within 1–2 working days.
This policy complies with UK consumer law regarding custom-made goods under the Consumer Contracts Regulations 2013.