Email:

[email protected]

Call:

+44 7356 201 012

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FAQs

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Every tile is hand decorated to order, so please allow 7u201310 working days for production, plus 2u20133 working days for delivery. We will confirm the expected timing in your order confirmation email, and you will receive a dispatch notification as soon as your tiles are on their way.
No — you can check out as a guest. Creating an account is optional, but it lets you view your order history and saves your details for faster checkout next time.
Email us at [email protected] as soon as possible, quoting your order number. We can update the delivery address any time before your order is dispatched. Once it has been handed to the courier we are unable to redirect it.
You will receive an order confirmation email when you place your order and a dispatch email when your tiles leave us. If you would like an update on production in the meantime, email [email protected] with your order number and we will let you know exactly where things are.
No. We never see or store your card details. Payments are processed securely by Stripe, and if you choose to save a card for future purchases it is stored by Stripe — not on our website.
Yes — all prices shown on the website include UK VAT, so the price you see is the price you pay. There are no hidden charges at checkout.
We ship throughout the United Kingdom as standard. If you are outside the UK, email us at [email protected] before ordering and we will confirm whether we can deliver to you and what the shipping cost would be.
Usually, yes. Your tiles are carefully packed together in protective packaging designed for ceramics. For very large orders we may split the delivery into more than one parcel — if so, we will let you know.
If you need to swap an item

Returns and Exchanges

Because every tile is hand decorated to order especially for you, we are unable to accept returns or exchanges for change of mind, incorrect size choices, or colour preferences. Please check your order carefully — sizes, finishes, designs and quantities — before completing checkout. If anything arrives damaged or incorrect, we will of course put it right (see below).

If you receive tiles that are damaged or your delivery is incorrect, email [email protected] within 2 working days of delivery. Include your order number and clear photos of the damaged tiles and the packaging. We will arrange a free replacement of the affected tiles as quickly as possible — there is no need to return the damaged ones.

We are very sorry — email [email protected] within 2 working days of delivery with your order number and a photo of what you received, and we will send the correct tiles out to you straight away at no cost.

Please do not send anything back without contacting us first. In most cases — including damaged or incorrect deliveries — we do not need the tiles returned; photos are enough for us to resolve the issue and send replacements.

Email [email protected] — we aim to reply within one working day. You can also call us on 07356 201012, Monday to Friday, 9:00am to 5:00pm.

Email us immediately at [email protected] with your order number and the correct address. We can amend the address any time before dispatch. If the order has already been delivered to the address you entered, we are unable to recover it, so please double-check your details at checkout.

You can change or cancel your order free of charge any time before production begins — email [email protected] as soon as possible with your order number. Because each tile is made specifically for your order, we cannot cancel or change it once production has started.

Everything we sell is made to order, so nothing is ever “sold out” — every design on the website is available. If you would like a design or size combination you cannot find, email us and we will do our best to help.