Returns

We hope you are delighted with your tiles. However if you do wish to return them, please follow the below:

Damages / Incorrect Delivery

If you receive damaged or incorrect tiles you will need to inform us within 2 working days of delivery. Please do this by emailing info@floraltiles.co.uk. We will either refund you or send replacements as quickly as possible. We may ask you to send us photos of the damaged tiles in order to help us replace them appropriately.

Cancellations

You may cancel your order by letting us know at info@floraltiles.co.uk. or writing to us at Floral Tiles Ltd, The Firs, Whitelye, Chepstow, NP16 6NP. You must send the email or post the letter to inform us of your cancellation within 14 days of receiving your tiles (or if there are multiple deliveries within one order, within 14 days of receiving the final part of your order). 

You may also cancel your order before it is dispatched. Please email info@floraltiles.co.uk to inform us of your wish to cancel in this instance.

Change Of Choice

As a customer you have the right to return goods if you are not happy with your selection. The goods must be returned in the original packaging to: Floral Tiles Ltd, The Firs, Whitelye, Chepstow, NP16 6NP. and the customer will be responsible for arranging transport and insurance of the goods. This must be done within 60 days of placing the order. Refunds will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.

For any returns, a returns form can be obtained from us by emailing info@floraltiles.co.uk or you can download a returns form online here and send it back to us together with the tiles.

This page is a summary of our Returns policy. For our full Returns and checks prior to fixing policy, please refer to our Terms and Conditions.


Please ensure your unwanted tiles are returned:

Unused

The purchased tiles from FloralTiles.co.uk have not been used.

Uninstalled

The tiles have not been previously installed or fixed.

In Good Condition

All of the tiles are in a good condition, suitable for resale.

In The Original Packaging

All of the tiles are in their original tile packaging.

The tiles must be returned in the original packaging. The customer will be responsible for arranging the return (non-refundable) of the goods to: Floral Tiles Ltd, The Firs, Whitelye, Chepstow, NP16 6NP and the customer will be responsible for arranging transport and insurance of goods. This must be done within 60 days of placing the order. We do not accept exchanges on clearance and job lot items. Exchanges will be processed within 7 working days following our receipt of the return, original delivery costs will not be refunded.

For our full exchange and checks prior to fixing policy and also our full returns and cancellations policies, please refer to our Terms and Conditions.