Returns Form

We are sorry you have not been completely happy with your purchase from Floral Tiles.

Please complete this form and send it to us so that we can sort things out for you as quickly as possible.

*** Customer Details ***

Name         ________________________________________________________________

Address    ________________________________________________________________

Postcode  ________________________________________________________________

email         ________________________________________________________________

Phone       ________________________________________________________________

*** Order Details ***

Order Number ___________________________________________________________

Order Date      ___________________________________________________________

Delivery Date  ___________________________________________________________

Please delete as applicable:  I wish to return all of my order / I wish to return part of my order

If you wish to return part of your order, how many tiles are to be returned? ________

Please delete as applicable: I would like to be refunded for the returned tiles / I would like to exchange the returned tiles for different ones

If you haven’t already done so, please let us know why you wish to return the tiles:

(this is optional but may help us improve our service for the future) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Please return this form, along with the tiles you wish to return, to: Floral Tiles, 7 Northfield Lane, Riccall, York, YO19 6QF

If you have any questions about this form, or would prefer to email, please send the information requested on this form to: info@floraltiles.co.uk.

Unless you are returning damaged, faulty or incorrect tiles, you are responsible for paying to return the tiles to us.

For damaged or incorrectly-delivered tiles, please let us know within 2 working days of receiving them.

For cancellations after dispatch, please let us know within 14 days of receiving them.

For other returns, please return the tiles within 60 days of your purchase.

For our full Terms and Conditions, please visit: www.floraltiles.co.uk/terms-and-conditions

For a summary of our returns policy, please visit: www.floraltiles.co.uk/returns