We are sorry you have not been completely happy with your purchase from Floral Tiles.
Please complete this form and send it to us so that we can sort things out for you as quickly as possible.
*** Customer Details ***
Name ________________________________________________________________
Address ________________________________________________________________
Postcode ________________________________________________________________
email ________________________________________________________________
Phone ________________________________________________________________
*** Order Details ***
Order Number ___________________________________________________________
Order Date ___________________________________________________________
Delivery Date ___________________________________________________________
Please delete as applicable: I wish to return all of my order / I wish to return part of my order
If you wish to return part of your order, how many tiles are to be returned? ________
Please delete as applicable: I would like to be refunded for the returned tiles / I would like to exchange the returned tiles for different ones
If you haven’t already done so, please let us know why you wish to return the tiles:
(this is optional but may help us improve our service for the future) _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Please return this form, along with the tiles you wish to return, to: Floral Tiles, 7 Northfield Lane, Riccall, York, YO19 6QF
If you have any questions about this form, or would prefer to email, please send the information requested on this form to: info@floraltiles.co.uk.
Unless you are returning damaged, faulty or incorrect tiles, you are responsible for paying to return the tiles to us.
For damaged or incorrectly-delivered tiles, please let us know within 2 working days of receiving them.
For cancellations after dispatch, please let us know within 14 days of receiving them.
For other returns, please return the tiles within 60 days of your purchase.
For our full Terms and Conditions, please visit: www.floraltiles.co.uk/terms-and-conditions
For a summary of our returns policy, please visit: www.floraltiles.co.uk/returns
